What is a chatbot?
A chatbot (also written as chat bot) is Artificial Intelligence that simulates human conversation and carries out tasks. Chatbots are hosted on messaging apps. So a chatbot will converse with your fans and customers on for example, Facebook Messenger, increasing user engagement with your brand in a fun and personable way. Chatbots offer a novel, innovative and incredibly user-friendly experience: customers can browse your menu, learn more about your brand, order and pay – all just by chatting!