1

What is a chatbot?

A chatbot (also written as chat bot) is Artificial Intelligence that simulates human conversation and carries out tasks. Chatbots are hosted on messaging apps. So a chatbot will converse with your fans and customers  on for example, Facebook Messenger, increasing user engagement with your brand in a fun and personable way. Chatbots offer a novel, innovative and incredibly user-friendly experience: customers can browse your menu, learn more about your brand, order and pay – all just by chatting! 

2

Is it really free?

We operate under a freemium model. If you’re just starting out, the free tier should be good enough! See pricing for more details

3

Are your bots Artificial Intelligence bots?

Yes all our chatbots are AI bots

4

Do you use Machine Learning?

Yes all our chatbots use machine learning. This enables personalized marketing and also ensures your bots get smarter over time.

5

I get 1-3 free NLP/automation of queries setup with my package. How does that work?

To avail the free setup offer you must pay 3 months in advance. A coupon code will then automatically be applied to your account so you aren’t charged for those 3 billing cycles. Your Account Manager will be in touch with instructions for advance payments and a bot Q&A sheet. They will walk you through it quickly and answer any questions you may have. There are also very clear instructions on how to fill it in, should you prefer to work through it yourself. You can define your custom questions and responses on this sheet keeping with your brands authentic voice and your bot will be trained accordingly. Depending on your package, some queries may not be customizable for your bot, though this is very rare. The sheet will say so if that is case. To update the automation or if you want to add new queries, you can do so yourself via your DialogFlow account or submit a support request

5

How do I see statistics for my bot?

We provide a live analytics dashboard. Here you can also deep dive intro metrics, see the graph below for an example of the detailed metrics your dashboard will provide e.g. not only can you create a conversion funnel, you can further analyze this funnel based on age, city etc.